| To: Younker Nissan Nissan's 2010 Owner First Award of Excellence is a recognition program designed to honor those Dealerships who contribute to building Nissan's Brand value by consistently delivering an outstanding Nissan experience for your customers.
"Owner First" stems from the Owner First Survey that measures Dealership performance from the owner's perspective.
The name "Owner First" embodies the philosophy behind the award: Put owners first and owners will put your Dealership first.
To earn this exclusive recognition, we must adopt standards of excellence that consistently meet and exceed our customers' expectations. The Owner First Award of Excellence is designed to provide the measures necessary for Nissan dealerships to achieve the performance benchmarks valued most by Nissan owners. Those who achieve these high performance standards will be building customer preference for Nissan products, service and their Nissan dealership.
Each Dealership that achieves excellence in the required performance areas will be recognized as one of our finest Dealerships and receive the awards and benefits of the Owner First Award of Excellence Program.
Achieving this honor reinforces our commitment to providing excellent customer satisfaction and will serve as a lasting reminder that you are among Nissan's best; and the award will let your customers know that they should expect to receive the very best in service from you as well.
Congratulations, Nissan USA |
